Contact support

Tell us what's happening and we'll reply by email within two business days. Many answers are already in the documentation and FAQ.

Name Email

Store URL Your .myshopify.com address, for example www.storename.myshopify.com

Theme Style

Subject Description of the problem Screenshots Up to 3 files, 5 MB each (PNG, JPG, WebP, GIF or PDF).

Response time: within two business days (Monday to Friday).
Please don't send passwords. If we need access to your store, we'll ask for a collaborator request through Shopify.
Support policy: what we help with.