Frequently asked questions

The questions we are asked most. If yours is not here, ask us and we will answer within two business days — and add it to this page.

How do I show only an image in the Promotion banner? Set Display style to Image only. The promotion's image fills the banner and links to the promotion's link. To keep a background image with just the countdown, choose Background image and turn off Show message and Show button.

Which time zone do countdown timers use? Your store's time zone, unless you enter an offset such as +05:30 in the timer's time zone setting. Times can be typed as 18, 18:00 or 18:00:00. A promotion stays visible for its whole end date.

How do I change my store to another look without losing my content? Open the look you want in the style setup guide and enter its settings in the theme editor. Colors, fonts and layouts change; your sections and blocks stay. To try a look safely, duplicate the theme first.

A section is empty on my live store but shows a hint in the editor. Why? Sections hide themselves when they have no content, so shoppers never see empty boxes. Add blocks, pick a collection or product, or set the section's Data source.

My FAQ, brands or store locations don't show. What should I check? Check that the section's Data source matches your metaobject type handle exactly, that the entries are set to Active, and that the definition has Storefront access turned on in Settings → Custom data.

How do I show a different size chart on each product? Create size guide entries, then set each product's Size guide metafield. Products without one use the block's Default size guide entry.

Quantity breaks show on the product page but the discount isn't applied at checkout. The block only displays the tiers. Create a matching automatic discount in Discounts (Amount off products, same minimum quantity and percentage).

How do I add a wishlist? The theme leaves space for app buttons on product cards, next to the product title and in the header. Install a wishlist app and turn on its app embed; its buttons appear in those places.

Can I use my own reviews app? Yes. Add the app's block to the product page, or turn off the theme's review section. Star ratings come from Shopify's standard reviews.rating metafield, which most review apps write.

How do I change the font or add my own? Use Theme settings → Typography. Fonts come from Shopify's font library, including bold and italic styles. You can also scale all headings, change their letter spacing, make them uppercase, and pick an accent font for buttons and labels.

How do I edit text that isn't in a section setting, such as "Add to cart"? Use Edit default theme content from the theme's … menu.

Will theme updates overwrite my changes? Settings, sections and content are kept when you update. Direct code edits are not, so keep code changes to a minimum and note them before updating.

Does the theme support Shopify Markets, multiple currencies and languages? Yes. Add the country and language selectors in the Header and Footer sections.

How do I add Google Analytics, Google Ads or other tracking? Not in the theme. Install Shopify's free Google & YouTube app, connect your Google account and choose your GA4 property and Google Ads account. Shopify then adds the Google tag to every page, sends the standard events (page views, product views, searches, add to cart, checkout and purchase) and keeps working if you change theme. Other tracking codes, such as Meta, TikTok or Google Tag Manager, go in Settings → Customer events as a custom pixel. Don't paste tracking scripts into the theme's code: they would load twice next to the app's pixel, double-count visits, and disappear when you switch themes.

How do I verify my store with Google Search Console or Merchant Center? Go to Theme settings → Google and paste the verification code (only the content value of the google-site-verification meta tag, not the whole tag). The theme places it at the top of every page's <head>, where Google looks for it. The Google & YouTube app can also verify Merchant Center for you.

Can I keep a long table or postcode list in a spreadsheet? Yes. Data table and Delivery checker both take a CSV file link: build the list in Excel, Numbers or Google Sheets, export as CSV, upload it in Content → Files, then paste the file's link into the section. The first row holds the column headings. To change the list, upload the file again with the same name; the link stays the same. Only files on your own store are read, and if the file can't be read the section falls back to what you typed in the box. See Rows from a CSV file.

How do I let shoppers pick more than one answer in the Finder? Open the Question block and turn on Allow more than one answer. Within that question the answers are matched as "any of these", and across questions as "all of these", so "Red or Blue" plus "Large" behaves the way a shopper expects. Each question also has its own answers per row, answer size, corner radius and style.

My header button looks cramped on phones. What should I do? Each Button block has Where it shows on phones: in the menu (the default), in the top bar, or hidden. In the menu it appears as a full-width button under the menu links. Style on phones and the button colors are separate from the desktop ones.

Can shoppers add all the ingredients of a recipe to the cart? Yes, when you link them. Each Ingredient block has a Product setting; fill in the Add ingredients button label and the section adds every linked, in-stock ingredient in one click. Ingredients with no product, such as "a pinch of salt", are skipped, so say so in the section's note.

Can shoppers print just the recipe? Yes. The print button prints the recipe alone, without the photo, the buttons or the rest of the page.

Where do I see a style's sections and settings without installing it? The style setup guide shows all 14 styles: open one and you get its homepage section by section, in order, with the settings to enter in the theme editor and the blocks under each section. Settings left at their default are not listed, so what you see is only what you have to change.

The size chart, spec table or diet marks should differ per product. Do I need a template for each? No. Use one template per page layout and metafields or tags per product. Size and fit reads custom.size_table, custom.fit_position and custom.model_note; Data table reads the metafield you name, such as custom.spec_table; Diet and allergen marks are driven by product tags. Leave the metafield empty and the product shows the section's own table, so fill it in only where a product differs.

How do I get help? Use the support form. We reply within two business days.

Looking for every setting? The documentation lists them all, with the same names you see in the theme editor.